Returns & Refunds
Contact support@haldenrow.store for return assistance. Our address is 1291 Messina Ct, Grover Beach, CA 93433, United States. Please obtain return instructions before sending goods.
30-day return window
Request a return within 30 days after delivery. Items must be unused, unwashed, unaltered, with original tags and included accessories, and in their original packaging where reasonably possible. Include your order number and the reason for the request. Do not send payment card details by email.
Return authorization and shipping
Email support@haldenrow.store first. We will confirm eligibility and provide the return address and instructions. For a change of mind or other non-quality return, the buyer pays return shipping. Use a trackable service and retain proof of dispatch. Original standard shipping charges are not refunded for change-of-mind returns except where law requires.
Damaged, defective or incorrect goods
Contact us promptly with your order number, a description and photos where practical. Haldenrow pays reasonable return shipping for confirmed defective, damaged or incorrect goods and will arrange an appropriate replacement or refund. The 30-day voluntary return window does not limit statutory remedies.
Inspection and refunds
We inspect returned goods and notify you of approval or the reason for any rejection. Approved refunds are issued to the original payment method. Allow 5–10 business days after approval for us to issue the refund; your bank or payment provider may need additional processing time. If you have not received it after that period, contact us. We will not require store credit instead of an eligible original-payment refund.
Exchanges and cancellations
For an exchange, contact us to arrange an eligible return and a new order. To cancel or amend an order, email us as soon as possible. We can cancel before dispatch where practical; after dispatch, the return process applies. If we cancel an order, we refund amounts paid for the cancelled items and associated unfulfilled shipping.
Exceptions and legal rights
Used or altered items and damage caused by misuse are outside the voluntary policy. No additional final-sale exclusions apply unless clearly disclosed before purchase. Your mandatory consumer rights remain unaffected. Contact support@haldenrow.store if an item is missing or tracking shows a delivery problem so we can investigate with the carrier.